Privacy Policy
Our Privacy Policy
What we do:
Infinite Recruitment Solutions are trademarks of:
Infinite Recruitment Solutions
Sophia House
Cardiff
CF11 9LJ
Number of the company:02920 660222
Our Information Security Officer:
If you have any questions or comments concerning how we manage, share, and look after your data, you may get in touch with our Information Security Officer (ISO), who can be reached in the following ways:
Mail: Information Security Officer
Sophia House
Cardiff
CF11 9LJ
Data that we have:
This section explains what personal information we might get and how we might use it:
- When you utilise our services or get in touch with us, we gather:
- Identifying Information. such as a title, name, gender, residence, phone number, email address, and National Insurance number
- Information pertaining to employment, including title, wages, bank accounts, taxes, pensions, and deductions
- Online identifiers like your IP address, cookie data, traffic data, location data, weblogs, page functionality tracking, and other communication data are examples.
- Other data collected online includes preferences, interests, consumer surveys, etc.
- Communications
Post and Email
- Users will evaluate the nature and relevancy of the data contained in incoming emails and post before deciding whether to safely store or delete it.
- In accordance with our data retention policy, any information received that contains personal data will be archived to ensure the capacity to demonstrate compliance with applicable law and contract performance.
Calls on the phone
- Both inbound and outbound calls may be recorded since we use them for compliance and training. In order to improve, we find it helpful to listen to dialogues again.
- If there are any ambiguities that need to be clarified, we may occasionally need to listen to a recorded call.
- Instead than being saved on a third party cloud platform, calls are recorded and stored on our property. Our telephony platform’s server is fully encrypted on the disc.
- As soon as we feel we won’t need to listen to the recordings again, we remove them from our laptops. The majority of the time, 30 days after being recorded, recordings are automatically deleted from the server.
- Access to Customer Portal
- Additionally, we create log files from different servers, which may contain an IP address that is assigned to you or, more likely, to someone who gives you access to the Internet.
- CCTV
- For the purpose of ensuring the security of our employees and business activities, we may record CCTV in and around the premises of Sophia House. Cardiff, CF11 9LJ.
How we use your information:
- In order to offer you a payroll service:
We use the data we have on you and your company, both personal and non-personal, to provide you with the best service we can in every situation.
Additionally, we use your information to charge you and maintain tabs on your payments.
(Legal foundation: GDPR Art. 6(b): this is required to provide you with the service.)
- To conduct identity check investigations:
Before you sign up as a client, we might need to check your ID.
We might not be able to represent you if you opt not to supply this information.
(Legal justification: GDPR Art. 6(c): We must carry out this processing in order to abide by legal and regulatory requirements.)
- To comprehend financial sources:
To fulfill our legal obligations regarding the sponsorship of terrorism and crime proceeds, we might need to inquire about the source of your funds.
We won’t be able to represent you if you choose not to supply this information.
(Legal Basis: GDPR Art. 6(c): We are required to carry out this processing in order to abide by legal and regulatory requirements.)
- To enhance and better our services:
We may use the server logs to aid with information and cyber security, as well as visitor behaviour analysis and strategy planning (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic).
We are required by law and regulation to secure our clients’ and their information (Legal Basis: GDPR Art. 6(c)). Strategy planning is a legal and prudent corporate practise, according to GDPR Art. 6(f).)
Information exchange:
Any of our employees may get information about you from us for the reasons outlined in this privacy statement.
Additionally, we might reveal your personal data:
a) to the extent that we must comply with legal requirements;
b) Insofar as you request that we share information with third parties, such as HMRC, The Pension Regulator, Government Offices, and your pension plans in connection with any ongoing or potential legal procedures;
c) for the purpose of establishing, exercising, or defending our legal rights (including disclosing information to third parties in order to combat fraud and lower credit risk);
d) to auditors we employ who are responsible for assuring adherence to pertinent accreditations, certificates, and related laws, such as ISO27001.
e) to the buyer (or potential buyer) of any company or asset we are selling or are considering selling; and
f) to anybody who we erroneously believe may ask a court or other competent authority for the disclosure of that personal information in cases where, in our opinion, the court or authority would be erroneously likely to order the revelation of that personal information.
g) Direct correspondence from a Data Subject that the Provider has received may be shared to the Customer for support, validation, and identification purposes.
We won’t share your information with other parties unless specifically stated in this privacy statement.
How we handle your data
We are devoted to protecting the security of your data. We have implemented appropriate security measures and controls, such as adhering to ISO27001 standards, to prevent unauthorized access or disclosure.
- We constantly take the necessary organizational and technical security measures to protect against the loss, misuse, unauthorized access, and alteration of your personal information.
- We consistently make sure that your data is safe, encrypted when necessary, and in accordance with our ISO27001 regulations.
- Our adherence to the relevant Data Protection Laws and ISO27001 Information Security Standards shall be tested, audited, and monitored on a continuous basis.
Where your data is processed:
Unless the nature of the data processing necessitates it, we do not keep, transfer, or process data outside the European Economic Area (EEA) (for example, where we are securely emailing a party who is based outside the EEA, or because you have chosen to use an web browser or other communications service which routes data outside the EEA).
How long do we keep your information?
To demonstrate compliance with your service level agreement and the relevant law, we must maintain personal data.
While keeping the capacity to access historical data, we have created complex mechanisms to make sure that only the most correct, up-to-date information is handled.
We only keep your information in our active systems for as long as is necessary, and we archive it when we can, usually following the conclusion of a tax year.
Personal data will be permanently erased after seven years unless there is a legal necessity to keep it (in which case we will continue to maintain an archive of the data).
Your privileges
Regarding how we handle your personal data, you have a variety of rights. The rights that apply are:
- To request access to your personal data as well as details about how we process it
- Prohibit our use of your data for planning strategy under certain conditions, and require us to delete the pieces we don’t need for security
- Dissent from our collection of data for planning reasons
Simply get in touch with us if you want to exercise any of these rights.
Not content or worried?
We kindly ask that you get in touch with our data protection officer if you believe that Infinite Recruitment Solutions has not upheld your rights so that we may try to assist you. You can find their contact information in the “Our Data Protection Officer” section.
You have the right to file a complaint with the Information Commissioner’s Office if you are dissatisfied with our response or think we are not handling your data in line with the law (ICO). Their information is provided below:
Information Commissioner’s Office address
Sophia House
Cardiff
CF11 9LJ
Telephone: 02920 660222
How to get in touch:
Infinite Recruitment Solutions
Sophia House
Cardiff
CF11 9LJ
Telephone: 02920 660222